Calling change_password in Authentication API does not send email

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1

I’m using the API to post a change_password request using Postman
https://auth0.com/docs/api/authentication#change-password

I’m getting a successful 200 response (“We’ve just sent you an email to reset your password.”), but there is no actual email sent to the user.

I’m sending { “email”: “......@gmail.com”, “connection”: “Username-Password-Authentication” }
The account email is verified already.

Using the login lock widget, the forgot password link works fine and there is a logged event ( Success Change Password Request) and the email is sent.

2

Hey @chuck.sterner,

Do you have a custom email provider configured for your tenant?

3

@mauricio

Yes we do. I have been able to send mail successfully, including the verify email.

4

Ah, that’s great to know!

5

I’ve solved the issue. Clicking the ‘Run in Postman’ set everything up in Postman, but with a different tenant. It defaulted to my production tenant instead of the dev tenant I was working with. Once I changed the environment variable to be the correct tenant, everything worked as expected.

6

Perfect to hear that! Glad you have figured it out Chuck!