I have a brand new installation of an AD/LDAP connector. Install is correct and up to date. It is installed directly on my AD server for an easier test run. I’m unable to setup the initial configuration. The error comes up as “No thumbprints available in the connection information. Cannot compare certificates.”
In searching for topics on this error I only find solutions for other connector types. I don’t seem to be able to find one specific to my issue. I know I’m likely missing a certificate somewhere but I can’t seem to find where to put it from the documentation. I could definitely use some help!
Hi @jared.stoker
Welcome to the Auth0 Community!
The error that you are facing usually indicates an issue during the initial handshake between the AD Connector and Auth0. In this time, the Auth0 dashboard is expecting security certificate thumbprint in order to validate the connector’s identity and a couple causes can lead to the error that you are seeing:
- mismatch of the self-signed certificate;
- missing metadata within the certificate;
- network or firewall blockage, which could prevent the connector from reaching Auth0;
- lack of permissions for the AD Connector.
I would recommend looking through the following documentations that could help solve the issue that you are facing, hopefully it is a simple settings that needs to be fixed:
Hope this helped!
Gerald
Yes, I have looked through that documentation. Doesn’t seem to apply to the error I’m facing.