After installing the AD/LDAP Connector on a domain controller, the service does not start.

Help
1

After installing the AD/LDAP Connector on a domain controller, the service does not start.
Of course, I can’t access the administrator screen either.
Please let me know what I should check.

2

Hi @kmizuno

Welcome to the Auth0 Community, it’s great that you’re here with us :slight_smile:

In the first instance please work through this troubleshooting guide and let me know if you need further assistance with anything specific https://auth0.com/docs/troubleshoot/integration-extensibility-issues/troubleshoot-ad-ldap-connector

Best regards.

3

Thanks for the reply!
This is the result of running troubleshoot.cmd.
Can you tell anything from this result?

C:\Program Files (x86)\Auth0\AD LDAP Connector>node troubleshoot.js
internal/fs/utils.js:269
throw err;
^

Error: ENOENT: no such file or directory, open ‘C:\Program Files (x86)\Auth0\AD LDAP Connector\lib/…/certs/cert.key’
at Object.openSync (fs.js:462:3)
at Object.readFileSync (fs.js:364:35)
at Object.exports.decrypt (C:\Program Files (x86)\Auth0\AD LDAP Connector\lib\crypto.js:27:49)
at Object. (C:\Program Files (x86)\Auth0\AD LDAP Connector\lib\ldap.js:10:73)
at Module._compile (internal/modules/cjs/loader.js:1015:30)
at Object.Module._extensions…js (internal/modules/cjs/loader.js:1035:10)
at Module.load (internal/modules/cjs/loader.js:879:32)
at Function.Module._load (internal/modules/cjs/loader.js:724:14)
at Module.require (internal/modules/cjs/loader.js:903:19)
at require (internal/modules/cjs/helpers.js:74:18) {
errno: -4058,
syscall: ‘open’,
code: ‘ENOENT’,
path: ‘C:\Program Files (x86)\Auth0\AD LDAP Connector\lib/…/certs/cert.key’

4

Hi @kmizuno

Thanks for sending this information through, the error seems to be certificate related. Please can you confirm you’ve followed these steps in setting up the certificates https://auth0.com/docs/customize/extensions/ad-ldap-connector/configure-ad-ldap-connector-client-certificates

Or maybe clients certificates has been enabled inadvertently, the documentation suggests it’s optional, either way the link above should help.

Please let me know if you need further assistance on this.

Regards
Saqib.

5

Hello!
Thank you for your answer.

In this case, the service did not start immediately after installation, and even if it did, I could not access the administration screen with a browser.

Looking at the documentation, I can touch the admin panel, but
I can’t touch the admin panel because I can’t access it.
The connector is installed on a domain controller and the firewall is disabled.

Is there anything else I should check?

6

Hi @kmizuno

I expect you installed v6.1.2 of the connector, there is now a new version v6.1.3. Please can you uninstall the old version and install v6.1.3 on your DC and see if this works.

https://auth0.com/docs/customize/extensions/ad-ldap-connector/install-configure-ad-ldap-connector

Many thanks.