Hi Auth0 Community,
My company has started using Auth0 and we are very happy with the product. However, when speaking with the Billing/Sales people we are hitting an issue that prevents us from moving forward.
We are being told that for Billing reasons we can not have a tenant with both Enterprise logins and username/password connections. This seems very wrong since the whole point of Auth0 (to me) is to have a single point of authentication for our users. We are being asked to split them into separate Auth0 tenants, solely for the purposes of billing. Technically, we are having no issues using 2 separate connections under 1 tenant, it’s working great.
This also contradicts Auth0’s own documentation where they say that an application multi-tenancy can be achieved with different connections.
For example, one app may have users providing username/password credentials, while another app handles Enterprise logins.
Also, Auth0 recommends against creating multiple Auth0 tenants unless you need to share Auth0 Dashboards with your customers, which we do not want to do. https://auth0.com/docs/design/using-auth0-with-multi-tenant-apps#create-separate-auth0-tenants-for-each-customer
Is there any truth to what the billing/sales people are telling us? We’d love use Auth0, but this issue would prevent us from being able to use.