Apple Review Team Can't Access the Universal Login Page

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Hey everybody! Recently, few of our apps couldn’t pass Apple Review process. The reviewer simply wasn’t able to access the universal login page. I was able to reproduce this issue few times. The error details are:

OTHER: An unexpected error occurred. CAUSE: Unable to complete the operation. CAUSE: Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={_kCFStreamErrorCodeKey=-4, NSUnderlyingError=0x600000d9d2f0 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={NSErrorPeerAddressKey=<CFData 0x6000021792c0 [0x1e6ebb4f0]>{length = 16, capacity = 16, bytes = 0x100201bb6811715b0000000000000000}, _kCFStreamErrorCodeKey=-4, _kCFStreamErrorDomainKey=4} }, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <4037FF06-2B08-4306-A837-B862D44C4D10>.<4>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
"LocalDataTask <4037FF06-2B08-4306-A837-B862D44C4D10>.<4>"
), NSLocalizedDescription=The network connection was lost., NSErrorFailingURLStringKey=https://id.opendate.io/oauth/token, NSErrorFailingURLKey=https://id.opendate.io/oauth/token, _kCFStreamErrorDomainKey=4}

I tried to open the page in Safari, and got the default “Safari can’t open the page…”.

Has anybody faced this issue with Apple Review process?

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Hi @agordeev

Welcome to the Auth0 Community!

From what I understand from the error message your have posted, the issue seems to be SSL/TLS related. It appears that your applications is unable to communicate with your Auth0 domain and is is terminating the connection.

I would recommend checking what kind of SSL or TLS version you are using since it might be incompatible with Apple’s environment or there might be some kind of misconfiguration regarding your certificate.

If I can help with anything else, let me know!

Kind Regards,

Nik

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