AD Connector showing offline

I’ve setup an Active Directory connector and the connector appears to be talking to Auth0 service, based on the logs:

2018-09-07T06:11:03.802Z - error: [2018-09-07 06:11:03] Clock skew detected.
- Local time: Fri Sep 07 2018 13:11:03 GMT+0700 (SE Asia Standard Time)
- Auth0 time: Fri Sep 07 2018 13:12:37 GMT+0700 (SE Asia Standard Time)
2018-09-07T06:11:05.880Z - debug: [2018-09-07 06:11:05] Reading CA certificates from Windows Store
2018-09-07T06:11:06.583Z - debug: [2018-09-07 06:11:06] Adding 26 certificates
2018-09-07T06:11:06.583Z - debug: [2018-09-07 06:11:06] Loading settings from ticket: https://xxxx.auth0.com/p/ad/xyz123/info
2018-09-07T06:11:07.605Z - debug: [2018-09-07 06:11:07] Local settings updated.
2018-09-07T06:11:07.623Z - debug: [2018-09-07 06:11:07] Certificates already exist, skipping certificate generation.
2018-09-07T06:11:07.625Z - debug: [2018-09-07 06:11:07] Configuring connection MY-AD.
2018-09-07T06:11:07.627Z - debug: [2018-09-07 06:11:07]  > Posting certificates and signInEndpoint: http://myserver:63378/wsfed
2018-09-07T06:11:08.334Z - debug: [2018-09-07 06:11:08] Connection MY-AD configured.
2018-09-07T06:11:08.334Z - debug: [2018-09-07 06:11:08] Connector setup complete.
2018-09-07T06:11:08.631Z - debug: [2018-09-07 06:11:08] Cache enabled
2018-09-07T06:11:08.662Z - debug: [2018-09-07 06:11:08] Connecting to wss://xxxx.auth0.com/lo/hub.
2018-09-07T06:11:09.381Z - warn: [2018-09-07 06:11:09] jsonwebtoken: expiresInMinutes and expiresInSeconds is deprecated. (x86)\Auth0\AD LDAP Connector\ws_validator.js:323:19)
Use "expiresIn" expressed in seconds.

The Auth0 dashboard displays a red dot beside the connector, indicating it is offline.

Not sure what the next steps are. Documentation is really sparse beyond installation of the connector.

Thank you.

Hi SSS,

In the error log you can clearly see “Clock skew detected”

  • Local time: Fri Sep 07 2018 13:11:03 GMT+0700 (SE Asia Standard Time)
  • Auth0 time: Fri Sep 07 2018 13:12:37 GMT+0700 (SE Asia Standard Time)

Refer this document and fix the date time same as Auth0.

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