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AD Connector showing offline

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ad-connector

#1

I’ve setup an Active Directory connector and the connector appears to be talking to Auth0 service, based on the logs:

2018-09-07T06:11:03.802Z - error: [2018-09-07 06:11:03] Clock skew detected.
- Local time: Fri Sep 07 2018 13:11:03 GMT+0700 (SE Asia Standard Time)
- Auth0 time: Fri Sep 07 2018 13:12:37 GMT+0700 (SE Asia Standard Time)
2018-09-07T06:11:05.880Z - debug: [2018-09-07 06:11:05] Reading CA certificates from Windows Store
2018-09-07T06:11:06.583Z - debug: [2018-09-07 06:11:06] Adding 26 certificates
2018-09-07T06:11:06.583Z - debug: [2018-09-07 06:11:06] Loading settings from ticket: https://xxxx.auth0.com/p/ad/xyz123/info
2018-09-07T06:11:07.605Z - debug: [2018-09-07 06:11:07] Local settings updated.
2018-09-07T06:11:07.623Z - debug: [2018-09-07 06:11:07] Certificates already exist, skipping certificate generation.
2018-09-07T06:11:07.625Z - debug: [2018-09-07 06:11:07] Configuring connection MY-AD.
2018-09-07T06:11:07.627Z - debug: [2018-09-07 06:11:07]  > Posting certificates and signInEndpoint: http://myserver:63378/wsfed
2018-09-07T06:11:08.334Z - debug: [2018-09-07 06:11:08] Connection MY-AD configured.
2018-09-07T06:11:08.334Z - debug: [2018-09-07 06:11:08] Connector setup complete.
2018-09-07T06:11:08.631Z - debug: [2018-09-07 06:11:08] Cache enabled
2018-09-07T06:11:08.662Z - debug: [2018-09-07 06:11:08] Connecting to wss://xxxx.auth0.com/lo/hub.
2018-09-07T06:11:09.381Z - warn: [2018-09-07 06:11:09] jsonwebtoken: expiresInMinutes and expiresInSeconds is deprecated. (x86)\Auth0\AD LDAP Connector\ws_validator.js:323:19)
Use "expiresIn" expressed in seconds.

The Auth0 dashboard displays a red dot beside the connector, indicating it is offline.

Not sure what the next steps are. Documentation is really sparse beyond installation of the connector.

Thank you.


#2

Hi SSS,

In the error log you can clearly see “Clock skew detected”

  • Local time: Fri Sep 07 2018 13:11:03 GMT+0700 (SE Asia Standard Time)
  • Auth0 time: Fri Sep 07 2018 13:12:37 GMT+0700 (SE Asia Standard Time)

Refer this document and fix the date time same as Auth0.