Account linking extension error

Get Help
,
1

So i have installed account linking extension. I have an application with database connection A and github enabled. In my tenant there is another database connection let’s say B. In both database A and B connection, i have users with same email. Now when i try to login to application as github user with the same email, account linking extension is trying to link the user account from database B even though that connection is not enabled for the application.

Also i have authorization extension installed and i cant add users into groups in the dashboard. My tenant is a private auth0 tenant.

2

Have you enabled both databases for the account linking application though, that would be why, right?

4

Hi @pranavijillellamudi

Thank you for reaching out to us!

Can you let us know if you are getting any error message when attempting to complete the account linking?

A first suggestion is to double-check that you have the correct database enabled and only one, as according to this Community Topic on Account linking - Second connection not tried - error: wrong username and password :

if multiple databases are enabled for an application, only one will be used and the others will not be searched through to see if the user exists elsewhere or if the password is valid

Allow me to share some additional resources that could prove useful in troubleshooting this issue:

Looking forward to your input, hopefully you were able to get this issue resolved in the meantime!

Best regards,
Gerald

5

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.