Welcome Email not sent for passwordless login with code


I’m using a Custom Login Form via Classic Universal Login that is utilising passwordless login with code to sign up/login users. When a user has signed up/logged in for the first time, the automatic welcome email is not being sent despite it being enabled. Could this be due to the use of a custom login form that is making calls via the SDK:

connection: ‘email’,
email: loginHint,
verificationCode: code
}, function (err, res) {
if (err) displayError(err);
} )

Any help would be greatly appreciated!


Hi @rossjarvis,

Are you seeing anything in your logs? Also, have you configured an email provider or are you using Auth0’s default dev provider.

Hi @dan.woda,

I just see Successful sign up in the logs and I’m using a custom email provider (SendGrid)

Would you please DM me your tenant name so I can take a look?