Users received blank screen during silent authentication using Safari & IOS browsers

Problem Statement

Users encountered a blank screen when trying to log out in Safari or IOS browsers.


  • Check /authorize call and check if cookies auth0 and auth0_compat were sent.
  • Check if the /authorize call is sent from the Canonical Domain or the Custom Domain.


This was happening because the usage of the canonical domain to make the call was interpreted as third-party compared to the custom domain.


Update the application code with the custom domain.