Last Updated: Sep 3, 2024
Overview
When using Organizations with Membership on Authentication for a given connection, users on this connection were not being added to the organization as expected when logging in.
This article explains why users are not automatically enrolled in the organization, although auto-membership was selected while enabling the connection for an organization.
Applies To
- Membership on Authentication
- Auto-Membership
Cause
To troubleshoot and solve the issue:
- Check Organization behavior settings - they might use a default where an organization parameter needs to be sent with the /authorize the request to log in under an org’s context.
- Check connections that are enabled for the org and have membership enabled.
The automatic membership feature requires the login to be carried out within the context of an Organization (i.e., an Organization parameter was passed to /authorize, or the Org prompt for the application was enabled). Otherwise, it is just treated as a normal login on that connection.