Overview
When a user logs in with the following application and organization configuration, the expectation is for the user to be automatically enrolled in the Organization:
- The application is configured to use “Prompt for credentials” and “Both” under the Organizations tab.
- The application has the enterprise connection enabled, and the organization has the enterprise connection enabled.
- No other organization has the same enterprise connection mapped.
However, the user is not being added to the organization in question. This article provides the correct way to enable auto-enrollment to an organization for an enterprise connection.
Applies To
- Organizations
- Auto-enrollment
Cause
When using “Prompt for Credentials”, the system does not know if the user is logging in as an individual or organization, so the auto-enrollment feature does not activate.
Solution
Disable the application-level connection so the connection is only enabled at the organization level. This way, the system knows the user is logging in within the context of an organization and will auto-enroll the user.