When using the New Universal Login Experience configured with Auth0 Guardian SMS MFA, If the user is unable to pass MFA, they will be stuck on that page and there is no way to invalidate their session to sign in with a different user. Refreshing the page in attempt to sign in with a different accoun…

Thanks for taking the time to create this feature request!

Agreed. Additionally, for TOTP authentication it does not show the account for which authentication is requested, making this extra challenging. A ‘cancel sign in’ button is sorely needed here as this scenario is impossible to handle from the application side.

Thanks for the additional context @martijn1

The same to Account Register flow with New Universal Login Experience. There must be option(s) for user to cancel registration/sign-in then go with another user/action to escape MFA enroll page.

Sounds like this is similar to https://community.auth0.com/t/feature-allow-users-to-logout-from-the-mfa-flow/72206 . Dan, could you merge the threads to avoid wasting votes?

@dev35 , good catch, I’ll take care of that.

Merged from another thread: Feature: Allow users to “logout” or reset the login flow from the MFA screen. Description: During the login flow, once you submit valid credentials and are pushed into the MFA prompt, there is no way to go back and enter different credentials. This is problematic in…

Hi @haydenbass13 , Welcome to the Auth0 Community! Thank you for your valuable Feedback. Please don’t forget to vote for this Feedback! Thank you.

Hi folks, I’ve brought this up to our team and added it to the backlog, no ETA at this time. It would be helpful to know the scope of effect for this issue. Are you seeing users blocked by this in the field? Or is this something that you are running into during the development process?

User stuck in MFA stage of login if they are unable to pass MFA

Product Feedback

Topic		Replies	Views
Classic universal login, stuck on MFA page (sms) Archived mfa , multi-factor , universal-login	3	3705	May 14, 2020
Cancelling login from MFA Get Help mfa , new-universal-login	1	3478	January 10, 2022
User are stuck in MFA without the ability to go back to login view Get Help mfa , mfa-prompt-new-experience	0	1088	May 3, 2023
Force user to enroll a new MFA Authenticator using Universal Login Get Help mfa , mfa-api	3	1261	September 10, 2025
MFA Login Flow on Shared Devices, No Option to Switch Accounts Before a Verification Product Feedback	1	37	March 3, 2026

User stuck in MFA stage of login if they are unable to pass MFA

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