User.given_name is rendering in welcome email template's body as empty space

Help
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1

I have set up the following liquid syntax if/else statement in the body of my customized welcome email template so that we can fallback to the given_name field if the email is sent before our rule to populate the custom user_metadata field is run:

{% if user.user_metadata.firstName %}
    Hey {{ user.user_metadata.firstName }}, your new account awaits!
{% else %}
    Hey {{ user.given_name }}, your new account awaits!
{% endif %}

When I trigger the welcome email for a user with an empty user_metadata.firstname field, but with a populated user.given_name field (“Jenna”), the value that is rendered in the sent email is an empty empty string (“Hey , your new account awaits!”).

Can someone please help me figure out the problem here? user.given_name is listed in the support documentation on fields that are available when customizing emails, and I am seeing this behavior in testing both through signing up as a new user and by triggering the email template to myself via the template’s “Try” button.

3

Hey there!

I’m just checking our docs on this. Will get back to you shortly!

4

Sooo reading this doc:

it seems that both of the options should work BUT to be honest here conditional checking is not necessary (you’re only checking if given_name or user_metadata.first_name exists). Can you try configuring it the way so for every case it just use liquid syntax to welcome specific person and see if such syntax works so:

Hello {{ user.given_name }}, your new account awaits!
5

Hi Konrad!

Thanks for your quick reply! I tried changing to just Hello {{ user.given_name }}, your new account awaits!, and that does work correctly. But we only want to use user.given_name if user.user_metadata.firstName is not yet filled out. How do you suggest we get to that solution? Ultimately, we’d actually also like to default to a static text value (“there”) if neither of the other values is available.

6

Let me talk it over with the appropriate team and get back to you as soon as I have news to share!