I am unable to trigger a Phone/SMS challenge in my Universal Login flow, if the user is setup for biometrics (webauthn-platform) already. Here is my action, when testing, the console.log statement “Previous SMS MFA authorization expired, prompting SMS MFA” is executed, but I don’t get a SMS MFA enfo…

Hi @henry_csft , and sorry for the late reply! When Biometrics are enabled, it is not possible to challenge with another MFA before, as described in our docs . This is because Biometrics is considered the most secure MFA challenge. If you would like this feature to be available, please share your us…

Unable to trigger required SMS MFA challenge when biometrics is setup

Get Help

system Closed May 22, 2025, 11:29am 4

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
Enforce MFA with specific factors using Actions Get Help mfa , policies-configuration	7	3168	January 8, 2024
Auth0 Login not offering Multi Factor Authentication Get Help login-experience , new-universal-login-experience	11	293	November 13, 2024
How to correctly enable SMS or email MFA in post-login trigger Get Help management-api , users	2	252	October 10, 2024
Triggering SMS Challenge Programmatically Get Help sms	3	3959	September 5, 2019
SMS MFA challenge returning unauthorized Get Help sms	5	4323	September 3, 2019

Unable to trigger required SMS MFA challenge when biometrics is setup

Related topics