Token expiration for private cloud tenant not working

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1

Hi,
We have a private cloud tenant. I tried to change the “Token Expiration” (expiry time of access token) in the page https://manage.pfizer.auth0.com/dashboard/pi/consumer-groassist-dev/apis/6089905bebd5a72514fdfc43/settings. I changed it to 3600. But it is not reflecting. If I invoke the “/oauth/token”, I get back the old value “86400”.

But I tried the same in a public cloud tenant. I changed the “Token Expiry” to 3600 at https://manage.auth0.com/dashboard/us/kiran-test-social-login/apis/6077f3009f6100004498b074/settings. It works properly there.

2

Hi @kiran.ms

Make sure you are requesting the right audience.
If all else fails, file a support ticket.

John

3

Thanks @john.gateley , I will check whether we are using right audience when making the API call or not.

4

Let us know if you have any other questions down the road!

5

Thanks. After passing proper “audience” while invoking the API resolved the issue.
Thank you.

6

Perfect! Glad it’s working now!