Hello,
I’ve encountered an issue that I’m struggling to debug.
As outlined here we are using the api/v2/tickets/password-change ticket type as part of our user registration flow.
This has worked well for the most part, but we’ve found that a user is having trouble registering properly.
We use the ticket to form part of the url sent in our invitations to register. The expected flow is:
- User receives invite.
- User clicks on invite and is taken to registration page.
- User confirms registration and pwd is reset.
- User is redirected to app.
However, for this particular user, when they click on the link they are redirected immediately to a login page (unexpected) and don’t go through the regular registration flow.
I have tried to replicate this but cannot, and it’s only for this user. I have narrowed the issue down to the ticket where, if I change the ticket to a different one received in my test emails, then it works as expected. Is there any reason that this would happen or that the ticket would potentially redirect elsewhere?
Many thanks