The event.user.enrolledFactors is not Set or is Undefined when Accessed in Actions

Knowledge Articles
1

Overview

When accessed in Auth0 Actions extensibility code, the event.user.enrolledFactors object should show the user’s currently enrolled in Multi-Factor Authentication (MFA) factors, but it is undefined when attempting to access it in Actions.

Applies To

  • Actions code

Cause

The Customize MFA Factors Using Actions option is not enabled within the MFA settings, found in the Auth0 Dashboard under Security > Multi Factor Auth. The option can be seen in the screenshot below (showing it currently as enabled):

rtaImage (67).jpeg
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Solution

The Customize MFA Factors Using Actions option needs to be enabled. It can be found in the Auth0 Dashboard under Security > Multi Factor Auth.