Suspicious Request Requires Verification on /dbconnections/signup

Knowledge Articles
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Overview

When making a call to /dbconnections/signup, the following error is received:

“Suspicious request requires verification”

Applies To

  • Bot Detection
  • Attack Protection
  • Suspicious Request

Cause

This error originates from the Bot Detection feature.

  • The user signup process requires the completion of a CAPTCHA. The signup fails because the /dbconnections/signup API endpoint does not support the completion of the CAPTCHA.
  • As mentioned in Flow Limitations, CAPTCHA it is not supported with the Resource Owner Password Grant (ROPG).

Solution

Turn off CAPTCHA in the tenant.

  1. Navigate to the Auth0 Tenant
  2. Select Security > Attack protection in the left navigation menu
  3. Select Bot detection
  4. Set the captcha settings to Never:
    image.png

Alternatively, the user can sign up on the login page directly.

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