SuccessLogout log event in Auth0 missing values for user_id and user_name

[rueben.tiow]

Hi @nsd.prasad,

Thanks for the information.

It looks like we have a knowledge solution addressing your observations. Please refer to it below:

Tenant Log for Successful Logout Has No User Information

Problem statement Some tenant logs for a successful logout appear to have a user_id and user_name included in the log, but for others, these will have empty strings as values. What is the difference between these logs? Symptoms Example Log: { "date": "2023-10-25T20:40:14.343Z", "type": "slo", "connection_id": "", "ip": "*********", "user_agent": "Other 0.0.0 / Other 0.0.0", "details": { "allowed_logout_url": [] }, "hostname": "mytenant.us.auth0.com", "user_id": "", "use…

I hope this helps!

Thanks,
Rueben