SINGLE-SIGN ON ENABLED make user cannot login/signup

Help
1

Hi Auth0 team,

I’m having a problem when a user want go to Sign Up or Login, the dialog goes into “SINGLE SIGN-ON ENABLED” mode. I use one Auth0 account for several different platform which share same user database across all platforms. This problem only occurs to 1 of the platform which use OIDC, I tried to replicate the applications configurations to be exact same like my other applications which work correctly, but the problem still persists.

This is the screenshot of my applications that works fine:

Screen Shot 2020-05-04 at 7.18.22 pm
Screen Shot 2020-05-04 at 7.18.22 pm305×506 21.7 KB

You can see the sign up and login tab which I expected to be.

Then this is the screenshot of my applications that doesn’t work:
Screen Shot 2020-05-04 at 7.17.58 pm
If I click on the “Login” button it will looping redirect to the same page. And if I change the username and password then click login, it goes to ${url}:3000/oidc-callback where it says “Site can’t be reach”.

Is there anyway to disable “SINGLE SIGN-ON ENABLED”? Or what’s causing that “SINGLE SIGN-ON ENABLED” to be triggered?

Helps is apprecited.

Thank you

2

Hey @andre.hermanto93, This type of login dialog can appear if you have some enterprise connection enabled for your application with some predefined idp domain configured. Might be worth checking your connections enabled for this particular client in your tenant in connections settings. Ideally this does not appear for database connections.

3

Let us know if you have any other questions!

4

This was a really unhelpful explanation.

A more helpful explanation would be “what caused it” or “how to undo what caused it”, or “how to find the applications that are impacted”.

For victims (and there will be more).

  1. Visit https://manage.auth0.com/
  2. Switch to the impacted tenant
  3. Open Applications>Applications
  4. For each application that could be impacted, open it in a new tab
  5. Click the Connections tab
  6. Scroll down to Enterprise
  7. Disable all of the enterprise connections in the list

Note that this is likely to occur if you try to set up more modern login flows (the newest Universal Login with Passkey or something).