Request for Audit Details Regarding Payment Method Change – Tenant d---pk

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1

Dear Auth0 Support Team,

We would like to request your assistance in investigating a change to the payment method associated with the following Auth0 account:

Tenant: d—pk
Team Name: team—f

Based on our payment records:

  • The payment made on May 2, 2026, for the billing period April 27–May 27, 2026, was charged to Visa ending in 4665.
  • The payment made on May 27, 2026, for the billing period May 27–June 27, 2026, was charged to Visa ending in 4114.

We did not expect this payment method change and would appreciate it if you could review the relevant account activity and provide the following information:

  1. The date and time when the payment method was changed.
  2. The user, account, or email address that made or authorized the change.
  3. How the payment method was changed, such as through the Auth0 Dashboard, billing portal, Auth0 Support, or another process.
  4. Any available audit trail related to the change, including the source IP address, if permitted under your security and privacy policies.
  5. Whether any notification or confirmation email was sent when the payment method was updated, including the recipient address.
  6. Whether there were any other changes to the billing profile or account permissions around the same time.

For security reasons, please do not disclose the full credit card numbers. Referring only to the last four digits, 4665 and 4114, will be sufficient.

We have attached copies of the relevant payment receipts for your reference:

  • Receipt 2417-0840 — Visa ending in 4665 — paid May 2, 2026
  • Receipt 2121-5600 — Visa ending in 4114 — paid May 27, 2026

Please let us know if you require any additional information or account ownership verification to proceed with the investigation.

Best regards,

Wannachai Sangthong

3

Hi @octoservice

Thank you for reaching out to us!

I understand that some billing details regarding two payments that were made, which you were not expecting.

Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you are encountering this issue. We will be able to submit a Support case on your behalf in order to further look into the issue.

You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,
Gerald