Passwordless verification code emails ended in Spam/Junk

Help
1

Hi Team,

We are integrated with Auth0 passwordless for our customer login/signup experience. We noticed that the verification code email would end up in their Spam/Junk folder by default.

May I ask if there’s any tips for it so that we could make sure they are delivered to the right folder?

Thank you!

2

Hey there!

Have you observed some pattern in terms of email clients? What emails are used by those who are getting this in SPAM?

3

Hi
I’m getting the same problem. The recipient is using gmail.
Thanks

4

Hi,

I am experiencing the same issue. After analysing the email headers I notices that no DKIM signature was matching. The default template uses an auth0.com address as the from value, while the DKIM signature is for auth0user.net.

Regards