Password Change Ticket Error: "Invalid property result_url"

Knowledge Articles
1

Overview

This article provides a resolution for a 400 Bad Request error with the following error message when calling the POST /api/v2/tickets/password-change endpoint from the Management API:

Payload validation error: ‘Invalid property result_url’

Applies To

  • POST /api/v2/tickets/password-change
  • Management API Tickets

Cause

This error occurs when the result_url parameter is passed along with the client_id or the organization_id parameter.

  • The client_id and organization_id parameters conflict with the result_url. The former two parameters enable the application to have a Back to App button that redirects the user to a Default Login Route.
  • Additionally, the result_url parameter is available only in the Classic Universal Experience.

Solution

To utilize the result_url parameter, the user must use the Classic Universal Login and ensure that neither the client_id nor the organization_id parameter is included in the request.

However, to continue using the client_id or organization_id parameter while using the New Universal Experience, the result_url parameter should not be included in the request. Instead, the Default Login Route should be used to redirect the user after a password change.

For more information on Default Login Routes, review the Auth0 document Configure Default Login Routes.