Object didn't pass validation for format user-id: 35866 ::: Browser - Chrome Mobile WebView 68.0.3440 / Android 7.1.1

General
#1

Hi
We are getting error while we are trying to login with Chrome Mobile WebView 68.0.3440 / Android 7.1.1 .
It is working as expected from desktop and mobile browsers. User is trying to login using Auth0 popup as per below screenshot

Clicking on login Auth0 modal appears and when we are hit login button It just see the login spinner. Sometime we got error message says “Object didn’t pass validation for format user-id: 35866”.

Can you please help us to find and resolve the issue? Please let us know if you need more information.

Thanks

#2

Hey there @mantraitteam! I would like to find out a little bit more information to better help you with this issue. Is just one particular user experiencing this login failure? Do we see anything in the console when this error occurs? Did this recently start happening? Thanks!

#3

Hi James,
No more than one users facing login failure issues. No we are not finding any errors over console.
Not sure about issues but client has reported recently this issue and as per subject this issue is only for Android web-view else others desktop and mobile browsers working fine.
Waiting for your response.
Thanks
Mantra Team

#4

Hey @mantraitteam when you get a chance can you DM me with your tenant name along with a timestamp & timezone of when this error occurs and we can investigate a bit deeper into what is going on. Do you have any rules implemented that may be interfering with the user?

#5

Hi James,

Tenant name :: [redacted]

Time stamp :: 2018-07-24 06:58:51,047 [9] ERROR - Object didn't pass validation for format user-id: 20170921
2018-07-24 07:32:26,761 [7] ERROR - Object didn't pass validation for format user-id: 207684
2018-07-24 08:17:04,527 [38] ERROR  - Object didn't pass validation for format user-id: nhgu0%7P598846qn8r5q1333373sqs3n33040s
2018-07-24 11:59:21,323 [48] ERROR  - Object didn't pass validation for format user-id: 175356
We are seeing above errors for multiple users now. Can you please provide us some more information we will resolve the same issue asap.
Thanks
#7

Hey there!

Sorry for such delay in response! We’re doing our best in providing the best developer support experience out there, but sometimes the number of incoming questions is just too big for our bandwidth. Sorry for such inconvenience!

Do you still require further assistance from us?

#8