Hey @srikanth.kaleshwaram, do you receive this error every time or is it intermittent? If it’s intermittent, what’s the work flow to recreate it? I just want to understand more of what may be going on. Thanks in advance!
I’m glad to hear that you were able to get the initial issue resolved. I have included some documentation relating to the authenticator active call. Please let me know if this continues to help you on your quest.
@James.Morrison, I have followed the docs mentioned. Calling the /mfa/authenticators end point returns the list of authenticators but the status of them is false.
[{“id”:“recovery-code|dev_7sCXgHBIZcxlzg7p”,“authenticator_type”:“recovery-code”,“active”:false}] How do I activate the authenticator or set the active flag to true? Thanks!
After talking with our support team @srikanth.kaleshwaram I was able to find out that in general, authenticators are confirmed (and marked as active) after first use. The recovery-code will get confirmed once you confirm your first authenticator.
In case of One Time Password Authenticator, you need to use it at least once (during enrollment) for it (and the recovery code) to be come active.
Authenticators not marked as active won’t be challenged during MFA, so you won’t be actually enrolled in MFA until you have at least one authenticator marked as active. I hope this helps provide some insight. Please let me know if you have any additonal questions on the subject.