Feature: Use the same MFA OTP for the same customer session
Description: We have found that when using SMS MFA, the same OTP is used each time which is a much better customer experience. When using email MFA, the OTP changes each time. Our customers have a lot of trouble with the code changing as they often close the window to fetch their code and when they come back, the old code is no longer valid. Please make email consistant with SMS and send the same code for the same customer each time.
Use-case: We use MFA for protect our customer’s accounts against attacks. SMS OTP behaviour is much easier for customers than the email OTP behaviour. Please make email consistant with SMS and send the same code for the same customer each time.