MFA Factors Trigger Order on Login

Knowledge Articles
1

Overview

This article explains in what order Multifactor Authentication (MFA) factors will trigger for users on login before they select the preferred one.

Applies To

  • Multifactor Authentication

Solution

If a user has all of the following factors enabled, the order in which the factors will trigger(before a user can select the desired one from the list) is as follows:

  • Security Key (WebAuthn)
  • Push (Auth0 Guardian or Custom)
  • OTP
  • Phone Message
  • Email
  • Recovery Code

Security Key (WebAuthn) > Push (Auth0 Guardian or Custom) > OTP > Phone Message > Email > Recovery Code