One of my colleagues has changed their phone and no longer has the recovery code so they are unable to log in - please could someone advise me what the process is to get it reset so they can get back in to their account? Thanks!

Hey there! Here’s the procedure to follow: [image] Account Locked: MFA Resets Requests FAQs MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to…

Lost MFA Recovery Code

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konrad.sopala Closed August 10, 2020, 4:00pm 5

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Lost MFA Recovery Code

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