Lost MFA Recovery Code

One of my colleagues has changed their phone and no longer has the recovery code so they are unable to log in - please could someone advise me what the process is to get it reset so they can get back in to their account?


Hey there!

Here’s the procedure to follow:

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Thanks Konrad, I’ll fire over a PM now. :slightly_smiling_face:

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No problem! Go for it!

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