It worked for month why i am getting Callback handler failed

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1

What is going on??? Nothing was changed in code for month and suddenly I am getting???

Please contact support for assistance. 
AxiosError: Request failed with status code 500)
    at /Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/handlers/callback.js:78:15
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async callback (webpack-internal:///(api)/./pages/api/auth/[...auth0].ts:95:13)
    at async /Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/handlers/auth.js:79:13
    at async /Users/olafsiebert/html/spacebrainz/node_modules/@sentry/nextjs/cjs/common/wrapApiHandlerWithSentry.js:133:37 {
  code: 'ERR_CALLBACK_HANDLER_FAILURE',
  cause: IdentityProviderError: access_denied (Auth0: We could not sync User account.
  Please contact support for assistance. 
  AxiosError: Request failed with status code 500)
      at NodeClient.callback (/Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/auth0-session/client/node-client.js:132:23)
      at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
      at async /Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/auth0-session/handlers/callback.js:43:29
      at async /Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/handlers/callback.js:75:16
      at async callback (webpack-internal:///(api)/./pages/api/auth/[...auth0].ts:95:13)
      at async /Users/olafsiebert/html/spacebrainz/node_modules/@auth0/nextjs-auth0/dist/handlers/auth.js:79:13
      at async /Users/olafsiebert/html/spacebrainz/node_modules/@sentry/nextjs/cjs/common/wrapApiHandlerWithSentry.js:133:37 {
    error: 'access_denied',
    errorDescription: 'Auth0: We could not sync User account.\n' +
      'Please contact support for assistance. \n' +
      'AxiosError: Request failed with status code 500',
    status: 400,
    statusCode: 400,
    openIdState: { returnTo: '/' }
  },
  status: 400
}
2

Hi @nolafs

Welcome back to the Auth0 Community!

Thank you for posting your question. May I ask if this is a one-time event that happened or if you could reproduce this behavior?

Thank you
Dawid

4

Hi @nolafs

I’ve checked with the team, and this issue is probably the result of a call to an external resource, and the request is coming back with an error. Please troubleshoot with the external source to find the details of the call.

Thanks
Dawid