HI I’m getting a 403 “Insufficient scope, expected any of: create:user_tickets” message when making the call to send a reset password. The “create:user_tickets” is toggled ON in the API management screen for the account making the call. Any thoughts on why I’m getting this scope issue if it’s act…

Thanks for confirming! It looks like the token shared is from a different authorized app - The sub claim should be the client_id of your brokerx-secure application. Basically, it looks like you just need to use the brokerx-secure credentials to get an access token as opposed to the application with…

Issue creating Reset Password Ticket

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brokerx October 10, 2023, 6:59pm 4

Weird, no…it’s not in the token.

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Issue creating Reset Password Ticket

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