HI I’m getting a 403 “Insufficient scope, expected any of: create:user_tickets” message when making the call to send a reset password. The “create:user_tickets” is toggled ON in the API management screen for the account making the call. Any thoughts on why I’m getting this scope issue if it’s act…

Thanks for confirming! It looks like the token shared is from a different authorized app - The sub claim should be the client_id of your brokerx-secure application. Basically, it looks like you just need to use the brokerx-secure credentials to get an access token as opposed to the application with…

Hey @brokerx ! I just responded to your previous topic: [image] Sending PWD Reset Ticket - Scope Issue? Help Hey there @brokerx ! That’s odd! Can you confirm the access token has the create:user_tickets scope when you decode it at jwt.io ?

Sending PWD Reset Ticket - Scope Issue? create:user_tickets Weird, no…it’s not in the token. [image]

Ya, looks like it, ugh! I switched it to use the brokerx-secure app ID but now I’m getting: data: { error: 'access_denied', error_description: 'Unauthorized' } What I’m sending… data: ‘{ “grant_type”:“client_credentials”," client_id":“8K74v****”, (from brokerx) “client_secret”:“u36Lc3yopzfY…

[image] brokerx: The app is toggled on in the M2M area. Is there another permission I need to set somewhere? That should be it :thinking: It might be worth checking out the “test” tab of the Management API in your Auth0 dashboard - You should just be able to grab an example access token from…

Hi - got it figured out. Needed to update my secret too… Thanks!

Great! Thanks confirming :slight_smile:

Issue creating Reset Password Ticket

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ty.frith October 10, 2023, 12:20am 3

Hey @brokerx !

I just responded to your previous topic:

Topic		Replies	Views
Sending PWD Reset Ticket - Scope Issue? Get Help management-api , tickets	3	1028	October 10, 2023
Error: Insufficient scope, create:user_tickets Get Help management-api , scopes , error	3	8992	March 2, 2018
Missing create:user_tickets scope when using the Auth0 .NET SDK Get Help .net , csharp , management-api	4	3096	April 22, 2022
Adding create:user_tickets scope for React app Get Help management-api , tickets	2	990	August 14, 2023
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Issue creating Reset Password Ticket

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