Intermittent timeout on /oauth/token and /userinfo

We are using passport-auth0 in an express application. When the app makes a request as part of the callback process it calls outh/token and /userinfo on the auth0 api.

On either one of these calls, we intermittently (50% of the time) get a timeout, as shown below.

The app is hosted as an Azure web application.

I have checked the throttling settings, and white-listed the azure IPs in the throttling settings.

Hi @simon.clough,

Thanks for reaching out to the Auth0 Community!

I understand you encountered intermittent timeouts on the /oauth/token and /userinfo endpoints.

To investigate this issue further, could you try to reproduce the events and capture them as a HAR file and send them to me as a direct message?

I look forward to your reply.

Thank you,

Unfortunately, I can’t do that. The call to those URLs is made from and Azure Web Application. I don’t have access to a browser on there.
Is there anything else that I can capture from a console?

Hi @simon.clough,

Thank you for your reply and clarification.

Perhaps, you can share with me some timestamps or log event IDs of the log events happening, and I can try my best to see what I can find.