Running Auth0 across a few B2B/B2C apps and keep hitting the same pattern when a user reports “I can’t access X”:
The first 20–30 min always goes into figuring out which layer actually broke:
- Wrong credentials / MFA issue
- Token’s fine but missing a role or permission
- Actually a redirect URI / SDK config issue on our side
Curious how others handle this:
- Do you have a checklist or runbook you go through?
- Anyone built tooling that auto-classifies the failure layer from log events?
- Is this a real time sink for your team, or am I just slow at reading logs?
Mostly trying to figure out if this is a “get better at the logs” skill issue, or something more people hit.