Error Exporting Auth0 Configuration: "There must be a verified credit card on file to perform this operation"

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I’ve been working on setting up an automated backup system for our Auth0 configurations, syncing them to GitHub using the Auth0 Deploy CLI (a0deploy). Everything was functioning smoothly up until this morning, when I encountered a new error during the export process.

**:mag: Here’s the error message I received:

2024-09-24T09:55:50.588Z - error: Problem running command export
2024-09-24T09:55:50.588Z - error: Problem loading tenant data from Auth0 Forbidden: Th

Has anyone else encountered this error when exporting Auth0 configurations using auth0-deploy-cli? Is it a rate limit issue because we are on a free plan? Due to the structure of our business, it will be challenging for me to provide Auth0 with additional card details.

Any insights or suggestions to help troubleshoot and resolve this issue would be greatly appreciated!

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Hi @david96,

Welcome to the Auth0 Community!

This issue seemed to have been caused by our new pricing plan released just today (09/24/2024). See Auth0 Pricing Update: What You Need to Know for more information.

Our engineering teams are actively working to resolve this.

Stay tuned for an update.

Thanks,
Rueben

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Has it been fixed? I’m still seeing it

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Watching this too. This is seriously impacting our dev workflow.

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Hi @SyntaxTerror, @nate.price and @david96,

I have an update! It looks like the solution is to include your credit card information in your dashboard settings. This information is only used for verification, and you will not be charged for it.

Thanks,
Rueben

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