Error Exporting Auth0 Configuration: "There must be a verified credit card on file to perform this operation"

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I’ve been working on setting up an automated backup system for our Auth0 configurations, syncing them to GitHub using the Auth0 Deploy CLI (a0deploy). Everything was functioning smoothly up until this morning, when I encountered a new error during the export process.

**:mag: Here’s the error message I received:

2024-09-24T09:55:50.588Z - error: Problem running command export
2024-09-24T09:55:50.588Z - error: Problem loading tenant data from Auth0 Forbidden: Th

Has anyone else encountered this error when exporting Auth0 configurations using auth0-deploy-cli? Is it a rate limit issue because we are on a free plan? Due to the structure of our business, it will be challenging for me to provide Auth0 with additional card details.

Any insights or suggestions to help troubleshoot and resolve this issue would be greatly appreciated!

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Hi @david96,

Welcome to the Auth0 Community!

This issue seemed to have been caused by our new pricing plan released just today (09/24/2024). See Auth0 Pricing Update: What You Need to Know for more information.

Our engineering teams are actively working to resolve this.

Stay tuned for an update.

Thanks,
Rueben

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Has it been fixed? I’m still seeing it

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Watching this too. This is seriously impacting our dev workflow.

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Hi @SyntaxTerror, @nate.price and @david96,

I have an update! It looks like the solution is to include your credit card information in your dashboard settings. This information is only used for verification, and you will not be charged for it.

Thanks,
Rueben

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Hi @rueben.tiow,

I have included my credit card information in my dashboard settings. I am still unable to export, however the export error is different now. Here is snippet of the export log file:

a0deploy export --format yaml --output_folder=dev --config_file ./config/dev.json
2024-10-17T17:22:42.474Z - info: Loading Auth0 Tenant Data
2024-10-17T17:22:42.714Z - info: Retrieving rules data from Auth0
2024-10-17T17:22:42.854Z - info: Retrieving rulesConfigs data from Auth0
…
2024-10-17T17:23:10.851Z - info: Retrieving roles data from Auth0
2024-10-17T17:23:11.291Z - error: Problem running command export
2024-10-17T17:23:11.291Z - error: Problem loading tenant data from Auth0 Payment Required: A paid subscription is required for this feature.

The new error is: A paid subscription is required for this feature.

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Hi @SyntaxTerror,

Thanks for an update.

The error logs suggest that the issue is occurring when exporting your role information. The error states that you have Role-Based Access Control configured, but using this feature requires a paid subscription.

I have also verified that RBAC is a paid feature.

image
image662×1662 109 KB

(Reference: Pricing - Auth0)

In this situation, you have the option to upgrade your subscription plan to continue using RBAC.

Thanks,
Rueben

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Thanks for the update. I disabled RBAC on my API that was using it, but that did not fix the problem. The same error persists.

This is all strange, because before the pricing update in early October, these dev exports were allowed regardless of RBAC usage or plan.

If this helps, these errors are occurring in my Development tenant which is weird because I would expect work in a Development tenant would not be restricted by Free versus Paid plans.

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Hi @SyntaxTerror,

Thanks for the update.

I have reviewed your dev tenant and noticed you still have configured roles. You can find these settings on your Dashboard > User Management > Roles.

I believe that’s what’s causing the error when trying to export the roles data from Auth0.

Could you try that and let me know how it goes for you?

Thanks,
Rueben