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Email not found message during password reset process

password-reset
email-verification

#1

Hi There,

I would like to know if there is any way to inform the users that his email does not exist on the platform when he try to register with a wrong or not register email address.

Everytime a user try to do so, the systems says that he will receive an email with the password reset link which offcourse will never arrive.

I have been looking for a solution in the forum but I haven’t find anything related.
Thanks in advance for your kind help.

Andrea


#2

Hello, Andrea, this is intentional. You generally do not want to expose an endpoint that allows someone to test whether a specific email address has an account in your system.

You would have to build your own endpoint using the management API if you wanted to do this. But we do not recommend exposing an endpoint or providing this knowledge directly on the forgot password page.