We have a custom database connection which we use to verify a user.
From this verification we return and email address and the user_id.
This logs us incorrectly and returns a valid ID token, but an invalid Access Token.
I need to return an Access Token that contains scopes and is valid. What should I do?
Welcome to the Auth0 Community 
When you say the Access Token is invalid do you mean it is not in JWT format? perhaps it is an opaque token as these are in a proprietary format https://auth0.com/docs/secure/tokens/access-tokens#opaque-access-tokens
If so you’ll need to ensure you add an audience parameter into the call to get the token or the /authorize request, please review the document here for more details https://auth0.com/docs/secure/tokens/access-tokens/get-access-tokens
Warm regards
Hi Saqib
Thanks for the response, when I say invalid. I am running it through JWT.IO to check the claims that have been assigned.
From this screenshot you can see that it doesn’t have a valid signature or any payload:
For a custom database do I need to manually add the missing claims?
Usually if there is no payload it’s because when you log in you are not requesting a specific API audience. If you want a full jwt access token with a payload you’ll need to specify an audience for an API.
https://auth0.com/docs/secure/tokens/access-tokens/get-access-tokens#control-access-token-audience
How are you going about getting the Access Token? Login via one of our SDK’s or a direct call to the Authentication API?
You are right, I had missed the audience on my request. I thought I had it already there. Thank you
Fantastic! I’m glad we got it resolved 
All the best.
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