Our team is answering some of our most frequently asked questions.
This could be a common error that occurs when the request times out more than 350 seconds without any activity (idle).
You should be able to shorten the timeout by including the timeout parameter urllib3.HTTPConnectionPool(host , port=None , *timeout=_TYPE_DEFAULT.token)
Refer to these docs:
- Connection Pools - urllib3 2.2.3 documentation
- Intermittent Management API Timeouts for Apps Hosted in AWS
It seems you are seeing this error when navigating to the following URL:
(https://zenavu.us.auth0.com/.well-known/openid-configuration ), but this URL appears to be working on my end. Ensure your URL points to the correct endpoint (the URL should not contain curly braces).
It might be worth considering adding error handling with try-catch blocks to provide better insights before the connection attempt fails.
Hope this helps!