Can't login to Auth0's dashboard - redirected too many times

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1

Hi.

I am the manager of our team’s Auth0 dashboard. I used to log in successfully up until a few days ago, to manage users, apps, etc. Now, whenever I try to log in (Chrome browser), I get the message below:

This page isn’t working

auth0.auth0.com redirected you too many times.

Similar messages are thrown in Firefox and Safari. I am using a Mac. I have been trying to access the dashboard now for more than 24 hours, and also could not find similar recent threads. Clearing the cookies also did not help. Please advise.

Thank you in advance.

3

Hi @joshuasardinha,

Welcome to the Auth0 Community!

I understand that you are experiencing a redirection loop when trying to access your Auth0 Dashboard.

This behaviour can have different potential causes and you may need to apply multiple troubleshooting steps before identifying and resolving the root cause of the behaviour.

Recommended steps

We recommend attempting the following troubleshooting steps, as outlined in our Login Redirect Loop Knowledge Article:

  • If you are authenticating from a bookmark, please make sure that you delete it and login to manage.auth0.com

  • If you have multiple Auth0 accounts, your browser might be trying to authenticate you against the wrong one, leading to a loop between the login page and the dashboard, so try to open a Private/Incognito window and login again.

  • Auth0 uses JWTs for authentication, which have strict iat and exp claims. If your Mac’s system clock is off by even a few minutes, the token Auth0 sends back might be seen as “not yet valid” or “expired”, so try to verify the system time and date by going to System Settings > General > Date & Time and ensure “Set time and date automatically” is toggled ON.

  • Disable any VPN or Firewall temporarily since if your IP address changes mid-session this might also be the cause

In addition, I would also recommend checking the Browser Console for any redirect status codes ( e.g. 302s or 307s ), since these could provide clues for the infinite redirects that you are experiencing.

Please let me know how this goes!
Thank you,
Remus

4

Hi Remus,

Thank you for your assistance. Using the manage.auth0.com link to login has worked now. I appreciate the help.

All the best,
Joshua

5

Hi @joshuasardinha,

I am glad to hear this!

Have a great one,
Remus