Calling MFA - OTP on actions doesn't work

Hi,

My current plan is B2C Essentials and it lists “Pro MFA Factors”. I have a post login action which asks for MFA for some kind of users, but it actually doesn’t work – the MFA setup flow (which shows the OTP QR code) doesn’t appear.

I have enabled the One-Time Password option under Security > Multi-Factor Auth.

Hi @joao.roberto,

I just checked your tenant’s logs and noticed that you successfully enrolled with OTP MFA.

I also checked your MFA settings and post-login action script and verified that it is correctly configured.

It seems like everything is working well now. Could you confirm this?

Thanks,
Rueben

Yeah, it is working now. What happened?

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Hi @joao.roberto,

I am unsure, but at the time of checking, I confirmed that MFA was correctly configured and working.

If you encounter issues like this again, feel free to reach out to us again!

Cheers,
Rueben

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