Azure AD Logins Fails with Error "failed to obtain access token"

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Last Updated: Sep 12, 2024

Overview

This article explains the reason behind the following for an Azure AD connection login:

{
  "type": "f",
  "description": "failed to obtain access token",
  "connection_id": "",
  "details": {
    "error": {
      "message": "failed to obtain access token",
      "oauthError": "invalid_request",
      "type": "request-error",
      "payload": "{\"error\":\"invalid_request\",\"error_description\":\"AADSTS900432: Confidential Client is not supported in Cross Cloud request."}"
    },
}

Applies To

  • Azure AD
  • Failed Login

Cause

The client secret on the Azure end expired.

Solution

Generate a new client secret in Azure and save it in the connection at Auth0 per the instructions for Creating a client secret.

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