Last Updated: Nov 13, 2024
Overview
We are looking for some guidance on the recommended value to be set for Auth0 API timeouts.
Applies To
- Management API
- Timeouts
Solution
Unfortunately, Auth0 does not have any SLA on latency (as in how long it takes for the API to finish executing and return a response).
Do note that some Auth0 SDKs have default time-out values. For example, the Auth0 Java SDK has a default timeout of 10 seconds. Because of this, we recommend setting a timeout of 10 seconds and extending it as needed if you encounter more timeouts.
Below is an example with the Auth0 Java SDK:
// configure timeouts; default is ten seconds for both connect and read timeouts:
options.setConnectTimeout(5);
options.setReadTimeout(15);
If you experience an event that you believe brings you below the Availability Levels, please contact your Auth0 Technical Account Manager.