Feature: Add case-insensitive option for user by email search Description: Right now, Get Users By Email search allows searching by email, but only in case-sensitive way. We need a case-insensitive search option, which is immediately consistent. There is Get Users endpoint where search by email i…

Seconded! Exactly the same use case here. Enterprise (AD) connection keeps casing as it is, and we have a hard time finding these users.

Thanks everyone for sharing it! We’re gonna update you as soon as we have news to share!

Hi - sharing the same experience - have setup two enterprise connections who had AzureAd and occasionally coming through as Pascal case - issue when searching for users

Adding my experience as well. We had a user who wanted to do a password reset. We utilize the users-by-mail endpoint to check if they are already in Auth0 to send them a different email if they are not. And since they used different casing, it kept coming back as not found. This is high priority for…

I also like to have this feature; again similar case of Enterprise connection with AAD which creates users with upper case

Agreed! Is there any timeline for this?

We are hit by this too! Can we prioritize this so we don’t have to jump through hoops? We hit this when integrating Azure AD SSO

We have the same exact use case. When using Okta SSO we get emails with upper case and we can’t match emails that are lower case, or mixed case.

Any plans on fixing this issue?

Add case-insensitive option for user by email search

Product Feedback

shlomiken May 29, 2023, 1:40pm 9

Auth0 - this has been long time limit/flaw of the user model , users email should be unique no matter the case - when is this going to be fixed ?

May 2023 Community News

Topic		Replies	Views
Email Search Casing Should Not Matter Get Help users	6	5894	October 28, 2022
Get all users by email consistency issues Get Help emails , management-api	1	287	June 18, 2024
User Search By Email Get Help auth0 , api , userinfo , users , user-profile	4	4063	July 26, 2019
User search problem by email Get Help search	4	5144	March 2, 2018
Two accounts are not linked automatically (case sensitive issue) Get Help auth0 , link-users , linking , google , account-linking	8	7863	April 25, 2025

Add case-insensitive option for user by email search

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