Hello @bre,
Welcome to the Auth0 Community!
I understand you are unable to access Auth0’s SOC2 report through the Okta Trust Center and keep receiving access denial errors.
Root Cause:
The Okta Security Trust Center is designed exclusively for Enterprise Customer Identity Cloud (CIC) customers. If you are on a self-service plan, you will not have access through that channel, which explains why your requests are being denied.
Solution:
Follow these steps to access the SOC2 report:
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For self-service customers: Navigate to the Auth0 Support Center Compliance page at https://support.auth0.com/compliance. You will find a section labeled “Self-service customers, please click here” that provides direct access to the SOC2 Type II report for download.
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For Enterprise customers: If you are an Enterprise CIC customer, you need access through the Okta Trust Center.
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Verify your customer type. Confirm whether you are on a self-service plan or an Enterprise plan. Self-service customers can access the report directly; Enterprise customers should use the support channel.
Additional resources:
The Auth0 Support Center article “Finding SOC2 and Other Compliance Related Reports” provides additional guidance on locating compliance documentation.
Sources:
Hope this helps!
Best regards,
Remus