404 - Login Attempt to Not Found Account

Overview

This article explains a potential cause for a failed login(f) in the logs with the error description followed by a timestamp, which is mostly caused by a post-login Action during the login flow.

404 - Login attempt to Not Found account

Applies To

  • Extension
  • Actions

Cause

It is possible that one or more post-login Actions are making a call to the Delete user endpoint via the Management API. Therefore, the login can not finish, and the resulting login failed.

Solution

Find the post-login action that calls the Management API to delete the user and disable the code snippet.

  • Check the specific 404 - Login attempt to Not Found account error log and switch to the Action details to see more detail on which Action failed and which were running successfully.
  • Also, review the API Operations before this specific failed log. There should be an API Operation (sapi)