Hi @somnaderi !
No logs for the user (other than your one attempt to login with theirs credentials) is a lead. Based on data you provided in the support ticket, I can see that you tested the user’s credentials to log in to app integrated with a tenant: dexxxxxx-1xx1mexxx@us while the user attempted to log in to app integrated with tenant: wyxxxmexxxsxxxxxns@us (you can verify logs there to see all their login attempts like “failed change password requests” and “blocked account”) - here the user has no account created.
Pleas let us know results!