How to enforce a single MFA for a user

[rueben.tiow]

Hi @rajivk,

Thank you for your response.

@rajivk

Could we enable multiple factors for the tenants?

Yes, this is possible. Here is an example of my MFA settings enabled with multiple factors:

@rajivk

Could a user configure multiple MFA like sms and otp for their account and choose anyone of them for the login?

Yes, this is possible. Whenever a user logs in for the first time, they will be shown the most secure factor available but will be allowed to choose another factor to use if they have more than one factor enabled in the Dashboard. There should be a Try another method button on the MFA screen to allow the user to select another factor.

Please see this response in another thread by my colleague showing that it is possible for both OTP and SMS working.

I hope this helps!

Thank you.