# \#user-profile **URL:** https://community.auth0.com/tag/user-profile/394.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [How to Export Users Data with Passwords](https://community.auth0.com/t/how-to-export-users-data-with-passwords/202857)
**Author:** [@meet.khunt](https://community.auth0.com/u/meet.khunt)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 3:29pm UTC](https://community.auth0.com/t/how-to-export-users-data-with-passwords/202857 "2026-08-27T15:29:29Z")
I need to migrate all production users from our current Auth0 tenant to our client’s Auth0 tenant. Could someone guide me on the best approach, especially: How to migrate/export and import user data? How can exist… --- ## [Request for account deletion](https://community.auth0.com/t/request-for-account-deletion/201579)
**Author:** [@dbodky](https://community.auth0.com/u/dbodky)\ **Replies:** 2\ **Last updated:** [July 13, 2026, 7:48pm UTC](https://community.auth0.com/t/request-for-account-deletion/201579 "2026-07-13T19:48:18Z")
Hello, I don’t need my auth0 account anymore, and would like for it to be deleted. According to the FAQ, I need to first delete my tenant(s) (already done), and then post in the auth0 community to ask for account deleti… --- ## [Cannot update User's phone\_number](https://community.auth0.com/t/cannot-update-users-phone-number/201057)
**Author:** [@Arne\_De\_Herdt](https://community.auth0.com/u/Arne_De_Herdt)\ **Replies:** 1\ **Last updated:** [June 22, 2026, 7:26pm UTC](https://community.auth0.com/t/cannot-update-users-phone-number/201057 "2026-06-22T19:26:17Z")
Hello, We are currently running into a weird problem with the PATCH User endpoint. The documentation states that the phone\_number property must be + followed by 1 to 15 digits. So during testing we tried to change the … --- ## [I want my account deleted](https://community.auth0.com/t/i-want-my-account-deleted/200410)
**Author:** [@riccoromeoroigk](https://community.auth0.com/u/riccoromeoroigk)\ **Replies:** 1\ **Last updated:** [May 31, 2026, 3:29pm UTC](https://community.auth0.com/t/i-want-my-account-deleted/200410 "2026-05-31T15:29:16Z")
i want to delete my account Please send me a private message so I can safely provide my account email address. --- ## [Account Deletion Request - Enable DM](https://community.auth0.com/t/account-deletion-request-enable-dm/199900)
**Author:** [@johan.almquist](https://community.auth0.com/u/johan.almquist)\ **Replies:** 1\ **Last updated:** [May 13, 2026, 6:01pm UTC](https://community.auth0.com/t/account-deletion-request-enable-dm/199900 "2026-05-13T18:01:37Z")
@support I have deleted my tenants and need to delete my Auth0 account. My DM feature is currently disabled because I am a new user. Please send me a private message so I can safely provide my account email address. --- ## [User permissions "disappearing" without any intervention](https://community.auth0.com/t/user-permissions-disappearing-without-any-intervention/199443)
**Author:** [@ICTManager](https://community.auth0.com/u/ICTManager)\ **Replies:** 2\ **Last updated:** [May 6, 2026, 8:34am UTC](https://community.auth0.com/t/user-permissions-disappearing-without-any-intervention/199443 "2026-05-06T08:34:04Z")
Hi. I am an ICT Manager for a charity in the EU. We use Auth0 with one of our apps to help support community outreach. As a charity, we have been using the free tier. We do use it fairly heavily (as in a lot of users, m… --- ## [Cannot update user's phone number if that number is already assigned to another user](https://community.auth0.com/t/cannot-update-users-phone-number-if-that-number-is-already-assigned-to-another-user/199503)
**Author:** [@rowen](https://community.auth0.com/u/rowen)\ **Replies:** 3\ **Last updated:** [May 4, 2026, 5:35pm UTC](https://community.auth0.com/t/cannot-update-users-phone-number-if-that-number-is-already-assigned-to-another-user/199503 "2026-05-04T17:35:17Z")
Hello! We are currently trying to update a new users phone number to one that is already assigned to an existing user and we get the following error. We have not been able to find a setting/config that specifies phone n… --- ## [Clarification of MFA on the free plan](https://community.auth0.com/t/clarification-of-mfa-on-the-free-plan/198768)
**Author:** [@kit.johnson](https://community.auth0.com/u/kit.johnson)\ **Replies:** 7\ **Last updated:** [April 29, 2026, 4:05pm UTC](https://community.auth0.com/t/clarification-of-mfa-on-the-free-plan/198768 "2026-04-29T16:05:03Z")
Hello, we’re assessing whether a free plan of auth0 is viable for us. From what I can tell, with the free plan we can allow our end users to turn on MFA, but we cannot require them to. Have I understood right? --- ## [Please help me delete my account I dont know what to do](https://community.auth0.com/t/please-help-me-delete-my-account-i-dont-know-what-to-do/199252)
**Author:** [@69panipuri](https://community.auth0.com/u/69panipuri)\ **Replies:** 1\ **Last updated:** [April 23, 2026, 3:00pm UTC](https://community.auth0.com/t/please-help-me-delete-my-account-i-dont-know-what-to-do/199252 "2026-04-23T15:00:45Z")
Please delete my account I don’t how i got here and am desperately searching for a way to just delete this account and my main one please Is there anyone who can do it without me signing up over and over again to random … --- ## [Request to delete my Auth0 and Community accounts](https://community.auth0.com/t/request-to-delete-my-auth0-and-community-accounts/199165)
**Author:** [@allen5](https://community.auth0.com/u/allen5)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 7:41pm UTC](https://community.auth0.com/t/request-to-delete-my-auth0-and-community-accounts/199165 "2026-04-20T19:41:15Z")
I have downgraded my account to the free plan and deleted all existing tenants for Tissue Health Plus. I am now requesting the permanent deletion of both my Auth0 account and my Auth0 Community account. Since I cannot c… --- ## [It's impossible to Send Private Message – Account Deletion Request](https://community.auth0.com/t/its-impossible-to-send-private-message-account-deletion-request/199063)
**Author:** [@v-lizaveta.zahorskay](https://community.auth0.com/u/v-lizaveta.zahorskay)\ **Replies:** 1\ **Last updated:** [April 17, 2026, 7:11pm UTC](https://community.auth0.com/t/its-impossible-to-send-private-message-account-deletion-request/199063 "2026-04-17T19:11:06Z")
Hi Auth0 Community, I was asked to send message to @support for account deletion. But I can’t do it. --- ## [Can't send invitation from Organization](https://community.auth0.com/t/cant-send-invitation-from-organization/198601)
**Author:** [@leo3](https://community.auth0.com/u/leo3)\ **Replies:** 1\ **Last updated:** [April 3, 2026, 12:39am UTC](https://community.auth0.com/t/cant-send-invitation-from-organization/198601 "2026-04-03T00:39:24Z")
When I try to create invitations from an Organization, the “Send invites” button is grayed out, but no error message appears. I don’t know what’s causing this, and I was using this feature the same way just a short whil… --- ## [SCIM PATCH/DELETE fails on SAML enterprise connections — non-URL-safe id in CREATE response](https://community.auth0.com/t/scim-patch-delete-fails-on-saml-enterprise-connections-non-url-safe-id-in-create-response/197855)
**Author:** [@ben30](https://community.auth0.com/u/ben30)\ **Replies:** 4\ **Last updated:** [March 19, 2026, 5:47pm UTC](https://community.auth0.com/t/scim-patch-delete-fails-on-saml-enterprise-connections-non-url-safe-id-in-create-response/197855 "2026-03-19T17:47:18Z")
Issue We have SCIM provisioning enabled on a SAML enterprise connection. SCIM CREATE operations succeed, but all subsequent PATCH and DELETE operations fail because Auth0’s SCIM endpoint returns a non-URL-safe id in the … --- ## [Using Auth0 authentication for a daily puzzle platform like Letter Boxed best approach?](https://community.auth0.com/t/using-auth0-authentication-for-a-daily-puzzle-platform-like-letter-boxed-best-approach/197912)
**Author:** [@hellencharless54](https://community.auth0.com/u/hellencharless54)\ **Replies:** 2\ **Last updated:** [March 16, 2026, 4:07pm UTC](https://community.auth0.com/t/using-auth0-authentication-for-a-daily-puzzle-platform-like-letter-boxed-best-approach/197912 "2026-03-16T16:07:07Z")
Hello everyone, I’m currently experimenting with building a small word-puzzle platform inspired by games like Letter Boxed archive, and I’m using Auth0 for authentication and user management. The main idea is that use… --- ## [New Account - Cannot Add Team Owner](https://community.auth0.com/t/new-account-cannot-add-team-owner/197880)
**Author:** [@james.heliker](https://community.auth0.com/u/james.heliker)\ **Replies:** 4\ **Last updated:** [March 6, 2026, 10:55pm UTC](https://community.auth0.com/t/new-account-cannot-add-team-owner/197880 "2026-03-06T22:55:54Z")
I have a new paid account. I need to add a staff member as team owner. I’ve made several attempts at invitations via https://accounts.auth0.com/teams/ and many other avenues after searching this forum and google and none… --- ## [User Profile Fields are Deleted When Deleting Auth0 Data](https://community.auth0.com/t/user-profile-fields-are-deleted-when-deleting-auth0-data/197704)
**Author:** [@support39](https://community.auth0.com/u/support39)\ **Replies:** 1\ **Last updated:** [February 27, 2026, 5:14pm UTC](https://community.auth0.com/t/user-profile-fields-are-deleted-when-deleting-auth0-data/197704 "2026-02-27T17:14:24Z")
Dear Auth0 Support Community, I am reaching out on behalf of BITS regarding an issue we are experiencing on our WordPress website, where we have both Auth0 and Paid Memberships Pro installed. Our members occasionally n… --- ## [Delete Account for nicholas@lambdal.com](https://community.auth0.com/t/delete-account-for-nicholas-lambdal-com/197492)
**Author:** [@nicholas23](https://community.auth0.com/u/nicholas23)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 9:02pm UTC](https://community.auth0.com/t/delete-account-for-nicholas-lambdal-com/197492 "2026-02-20T21:02:52Z")
@support Please delete any accounts associated with nicholas@lambdal.com as I need to recreate my account when joining my organization. --- ## [Account Complete Deletion Request](https://community.auth0.com/t/account-complete-deletion-request/197139)
**Author:** [@Htoo](https://community.auth0.com/u/Htoo)\ **Replies:** 1\ **Last updated:** [February 10, 2026, 3:36pm UTC](https://community.auth0.com/t/account-complete-deletion-request/197139 "2026-02-10T15:36:03Z")
Hello I would like to request account deletion. I’ve already deleted the tenant but want full account deletion related with my mail. I search and found out we need to ask request here to get my account deletion. --- ## [Changing main account email address](https://community.auth0.com/t/changing-main-account-email-address/196915)
**Author:** [@mark.mergler](https://community.auth0.com/u/mark.mergler)\ **Replies:** 2\ **Last updated:** [February 4, 2026, 9:20pm UTC](https://community.auth0.com/t/changing-main-account-email-address/196915 "2026-02-04T21:20:58Z")
Hi The email address on my account is wrong and I need to change it. I can’t find a way to do this in the UI and I can’t open a support ticket as I cannot receive the email to validate my account to be able to create a … --- ## [Howto add custom claims during sign-up?](https://community.auth0.com/t/howto-add-custom-claims-during-sign-up/195494)
**Author:** [@cpuidle](https://community.auth0.com/u/cpuidle)\ **Replies:** 2\ **Last updated:** [December 15, 2025, 2:05pm UTC](https://community.auth0.com/t/howto-add-custom-claims-during-sign-up/195494 "2025-12-15T14:05:52Z")
We’re developing an application where users can log into a cloud service to connect to their home device. To do this, users need to provide proof of ownership for their devices. When signing up with the cloud service we… --- ## [Account deletion - can’t find PM the support](https://community.auth0.com/t/account-deletion-can-t-find-pm-the-support/195392)
**Author:** [@ankegro](https://community.auth0.com/u/ankegro)\ **Replies:** 2\ **Last updated:** [December 10, 2025, 11:47pm UTC](https://community.auth0.com/t/account-deletion-can-t-find-pm-the-support/195392 "2025-12-10T23:47:55Z")
Hi, I‘ll delete my full account and have created an extra account here in the forums because the support center says „PM the support“, but freakin can‘t find a way to PM one of the support members. How can I delete the … --- ## [How to Call a JS function on continue button click?](https://community.auth0.com/t/how-to-call-a-js-function-on-continue-button-click/195145)
**Author:** [@msharma](https://community.auth0.com/u/msharma)\ **Replies:** 1\ **Last updated:** [December 4, 2025, 6:03pm UTC](https://community.auth0.com/t/how-to-call-a-js-function-on-continue-button-click/195145 "2025-12-04T18:03:05Z")
Hi All, I am working on SignUp form. I have bunch of checkboxes which users are supposed to check and then i need to save them in the database. For this, I have created a hidden variable which will contain the values … --- ## [Having an Issue exporting users WITH last login field](https://community.auth0.com/t/having-an-issue-exporting-users-with-last-login-field/194970)
**Author:** [@alex56](https://community.auth0.com/u/alex56)\ **Replies:** 1\ **Last updated:** [November 27, 2025, 2:04pm UTC](https://community.auth0.com/t/having-an-issue-exporting-users-with-last-login-field/194970 "2025-11-27T14:04:01Z")
I have tried the import / export tool but it returns nothing for last\_login Only the user id field is returned. I have also tried the bulk export functionality from the app adding last\_login, no luck. When I export as … --- ## [Auth0 Tenant access](https://community.auth0.com/t/auth0-tenant-access/194917)
**Author:** [@soumya.mulukutla](https://community.auth0.com/u/soumya.mulukutla)\ **Replies:** 1\ **Last updated:** [November 26, 2025, 1:30am UTC](https://community.auth0.com/t/auth0-tenant-access/194917 "2025-11-26T01:30:44Z")
Hello, I have an Auth0 account as owner to our team’s tenants. I was able to login the first time using the invite, but stopped working after that. Everytime I try to login I get “You dont have permission to view this pa… --- ## [First time on this site. After finding a saved password. How do I delete this?](https://community.auth0.com/t/first-time-on-this-site-after-finding-a-saved-password-how-do-i-delete-this/194000)
**Author:** [@knanamarie](https://community.auth0.com/u/knanamarie)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 1:00pm UTC](https://community.auth0.com/t/first-time-on-this-site-after-finding-a-saved-password-how-do-i-delete-this/194000 "2025-11-03T13:00:41Z")
Hello I’m not sure what this website even is. It came across a password that was saved in my account. This is my first time on this site. Will someone please help me and give me a step-by-step instructions on how to dele… --- ## [How to get user claims (openid, profile) when OAuth client (ChatGPT Connector) doesn't request them?](https://community.auth0.com/t/how-to-get-user-claims-openid-profile-when-oauth-client-chatgpt-connector-doesnt-request-them/193788)
**Author:** [@anush](https://community.auth0.com/u/anush)\ **Replies:** 1\ **Last updated:** [October 29, 2025, 8:07am UTC](https://community.auth0.com/t/how-to-get-user-claims-openid-profile-when-oauth-client-chatgpt-connector-doesnt-request-them/193788 "2025-10-29T08:07:44Z")
We’ve implemented Auth0 based OAuth implementation for our ChatGPT connector (MCP based connector), but we’re unable to identify our users. The issue is that ChatGPT’s OAuth flow isn’t requesting the openid or profile s… --- ## [Getting user' roles claim in ID\_Token as just roles, not namespaces/roles](https://community.auth0.com/t/getting-user-roles-claim-in-id-token-as-just-roles-not-namespaces-roles/193670)
**Author:** [@michael.zolotarev](https://community.auth0.com/u/michael.zolotarev)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 5:01pm UTC](https://community.auth0.com/t/getting-user-roles-claim-in-id-token-as-just-roles-not-namespaces-roles/193670 "2025-10-31T17:01:39Z")
Spent a lot of time reading helps, samples and other posts on similar topics in this forum. Can get namespace/roles as custom claims allright, but trying to see if can get same info without namespaces. Feels like I’m mi… --- ## [When user is creating account the user.created event is not triggering webhook](https://community.auth0.com/t/when-user-is-creating-account-the-user-created-event-is-not-triggering-webhook/192881)
**Author:** [@amitech](https://community.auth0.com/u/amitech)\ **Replies:** 2\ **Last updated:** [October 23, 2025, 2:38pm UTC](https://community.auth0.com/t/when-user-is-creating-account-the-user-created-event-is-not-triggering-webhook/192881 "2025-10-23T14:38:51Z")
Hey guys we experience issue now where in event stream on event user.created the flow is not triggering webhook. Test event is working fine and everything were fine until today morning. --- ## [How can I delete my account completely from auth0?](https://community.auth0.com/t/how-can-i-delete-my-account-completely-from-auth0/192521)
**Author:** [@me13](https://community.auth0.com/u/me13)\ **Replies:** 7\ **Last updated:** [September 29, 2025, 9:07am UTC](https://community.auth0.com/t/how-can-i-delete-my-account-completely-from-auth0/192521 "2025-09-29T09:07:23Z")
I am trying to delete my account completely from auth0 and there doesn’t seem to be anything in side the dashboard. It is quite strange that I had to create two more accounts (support and then community) to figure out t… --- ## [Can't update user email](https://community.auth0.com/t/cant-update-user-email/192279)
**Author:** [@simoesj](https://community.auth0.com/u/simoesj)\ **Replies:** 4\ **Last updated:** [September 25, 2025, 9:29pm UTC](https://community.auth0.com/t/cant-update-user-email/192279 "2025-09-25T21:29:16Z")
I am trying to update the email of users via the Auth0 management Web portal but I am getting the error of type FCE (Failed Change Email) with the following description: “Cannot read properties of undefined (reading ‘to… [Next page](https://community.auth0.com/tag/user-profile/394.md?match_all_tags=true&page=1&tags%5B%5D=user-profile)