# \#support-center **URL:** https://community.auth0.com/tag/support-center/2124.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [ I Want to Delete My Auth0 Account](https://community.auth0.com/t/i-want-to-delete-my-auth0-account/204714)
**Author:** [@tuy54662](https://community.auth0.com/u/tuy54662)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 4:17pm UTC](https://community.auth0.com/t/i-want-to-delete-my-auth0-account/204714 "2026-10-26T16:17:38Z")
Hey Could you help me delete my account? --- ## [Accès à mon compte/authentification impossible](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505)
**Author:** [@camorel78](https://community.auth0.com/u/camorel78)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 6:41pm UTC](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505 "2026-10-21T18:41:11Z")
Bonjour, Je suis bloquée hors de mon tableau de bord Auth0 principal à cause de l’authentification à deux facteurs (MFA) : je n’ai ni mon code de récupération, ni accès à ma clé de sécurité. J’écris ce message depuis un … --- ## [Delete my account](https://community.auth0.com/t/delete-my-account/203380)
**Author:** [@lefandefrite](https://community.auth0.com/u/lefandefrite)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 7:27pm UTC](https://community.auth0.com/t/delete-my-account/203380 "2026-09-15T19:27:48Z")
Hello, I would like to permanently delete my Auth0 account and all personal data associated with it. I am currently unable to complete this process through the Dashboard: I cannot set or change my password because p… --- ## [pproved for Auth0 for Startups program, unable to activate 12-month Business plan discount](https://community.auth0.com/t/pproved-for-auth0-for-startups-program-unable-to-activate-12-month-business-plan-discount/203128)
**Author:** [@shubham4](https://community.auth0.com/u/shubham4)\ **Replies:** 1\ **Last updated:** [September 7, 2026, 9:11pm UTC](https://community.auth0.com/t/pproved-for-auth0-for-startups-program-unable-to-activate-12-month-business-plan-discount/203128 "2026-09-07T21:11:42Z")
Hi team, Our startup was recently approved for the Auth0 for Startups program (which includes the 12-month free Business tier). However, we are unable to activate or apply the promotional discount to our subscription fr… --- ## [Lost administrator access to active tenant; support ticket submission fails](https://community.auth0.com/t/lost-administrator-access-to-active-tenant-support-ticket-submission-fails/203126)
**Author:** [@natura\_support](https://community.auth0.com/u/natura_support)\ **Replies:** 1\ **Last updated:** [September 7, 2026, 9:06pm UTC](https://community.auth0.com/t/lost-administrator-access-to-active-tenant-support-ticket-submission-fails/203126 "2026-09-07T21:06:41Z")
Hello Auth0 Support, We need help recovering administrator access to the active tenant d—s. It is currently used by our live NATURA Point Card application. The original Dashboard administrator account can no longer be i… --- ## [We could not fetch your billing and payment information](https://community.auth0.com/t/we-could-not-fetch-your-billing-and-payment-information/202665)
**Author:** [@saas\_auth0](https://community.auth0.com/u/saas_auth0)\ **Replies:** 3\ **Last updated:** [August 21, 2026, 5:23pm UTC](https://community.auth0.com/t/we-could-not-fetch-your-billing-and-payment-information/202665 "2026-08-21T17:23:24Z")
we could not fetch your billing and payment information. can’t update CC to pay. help… --- ## [URGENT: Tenant scheduled for deletion, but all tenant admin access is broken](https://community.auth0.com/t/urgent-tenant-scheduled-for-deletion-but-all-tenant-admin-access-is-broken/202706)
**Author:** [@ren.suyama](https://community.auth0.com/u/ren.suyama)\ **Replies:** 4\ **Last updated:** [August 21, 2026, 3:25pm UTC](https://community.auth0.com/t/urgent-tenant-scheduled-for-deletion-but-all-tenant-admin-access-is-broken/202706 "2026-08-21T15:25:16Z")
@support Hello Auth0 Support, Our existing Auth0 tenant is scheduled for permanent deletion due to inactivity. Tenant: devdelm0 Region: US Notice received: August 4, 2026 Plan: Legacy Free / Developer tenant-based … --- ## [Account deletion request — please enable DM](https://community.auth0.com/t/account-deletion-request-please-enable-dm/202693)
**Author:** [@infrastructure1](https://community.auth0.com/u/infrastructure1)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 8:54pm UTC](https://community.auth0.com/t/account-deletion-request-please-enable-dm/202693 "2026-08-19T20:54:46Z")
@support I have deleted all Auth0 tenants and want my Auth0 account and all associated account data permanently deleted. My Community account cannot currently initiate private messages. Please send me a private message … --- ## [New account, nothing works](https://community.auth0.com/t/new-account-nothing-works/202570)
**Author:** [@jcs021102](https://community.auth0.com/u/jcs021102)\ **Replies:** 2\ **Last updated:** [August 16, 2026, 3:11pm UTC](https://community.auth0.com/t/new-account-nothing-works/202570 "2026-08-16T15:11:21Z")
I cant delete my tenant, access settings, delete teams, manage, change region nothing… I literally just logged in with my github account and have been getting errors since my first action. example errors: Error! Coul… --- ## [Prevent tenant deletion](https://community.auth0.com/t/prevent-tenant-deletion/202132)
**Author:** [@olsonadr](https://community.auth0.com/u/olsonadr)\ **Replies:** 2\ **Last updated:** [July 31, 2026, 5:02pm UTC](https://community.auth0.com/t/prevent-tenant-deletion/202132 "2026-07-31T17:02:12Z")
Hello, I received notification that my tenant was marked for deletion. I would like to avoid that, as I was not able to receive the warning until after the final notice. How can I prevent my tenant from being deleted? I… --- ## [A0deploycli warnings while exporting the configs](https://community.auth0.com/t/a0deploycli-warnings-while-exporting-the-configs/201483)
**Author:** [@uma.kakumani](https://community.auth0.com/u/uma.kakumani)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 7:51am UTC](https://community.auth0.com/t/a0deploycli-warnings-while-exporting-the-configs/201483 "2026-07-09T07:51:17Z")
Hi Team, When I am trying to export auth0 configs using cli version 8.39.0 getting below warning. 2026-07-08T05:04:40.066Z - warn: The following tenant flags have not been updated because deemed incompatible with the … --- ## [My admin account does not have permissions to access any resources in my application](https://community.auth0.com/t/my-admin-account-does-not-have-permissions-to-access-any-resources-in-my-application/201182)
**Author:** [@apvpicks](https://community.auth0.com/u/apvpicks)\ **Replies:** 2\ **Last updated:** [June 29, 2026, 4:19pm UTC](https://community.auth0.com/t/my-admin-account-does-not-have-permissions-to-access-any-resources-in-my-application/201182 "2026-06-29T16:19:31Z")
I created a tenant and application a while ago but now I don’t see it anymore and keep getting “You don’t have permissions to access the resource”. I suspect this may be due to inactivity but what is frustrating is I nev… --- ## [Lost access to tenant](https://community.auth0.com/t/lost-access-to-tenant/200984)
**Author:** [@saschatht](https://community.auth0.com/u/saschatht)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 3:25pm UTC](https://community.auth0.com/t/lost-access-to-tenant/200984 "2026-06-19T15:25:21Z")
@support I lost admin access to my tenant. I want to confirm which email address I used. --- ## [Getting Error! You don't have permissions to access the resource](https://community.auth0.com/t/getting-error-you-dont-have-permissions-to-access-the-resource/200971)
**Author:** [@david.garcia3](https://community.auth0.com/u/david.garcia3)\ **Replies:** 1\ **Last updated:** [June 18, 2026, 11:33pm UTC](https://community.auth0.com/t/getting-error-you-dont-have-permissions-to-access-the-resource/200971 "2026-06-18T23:33:39Z")
i was inactive @support Can you help me to reactive my account. --- ## [Support Center doesn't recognize paid plan](https://community.auth0.com/t/support-center-doesnt-recognize-paid-plan/200840)
**Author:** [@erin.cunningham](https://community.auth0.com/u/erin.cunningham)\ **Replies:** 2\ **Last updated:** [June 18, 2026, 7:04am UTC](https://community.auth0.com/t/support-center-doesnt-recognize-paid-plan/200840 "2026-06-18T07:04:50Z")
I have a paid essentials plan and I need to log a support ticket, but it won’t let me. I have a message at the top that says I’m using a free plan so I can’t log a ticket. --- ## [Tenant Admin: Error!You don’t have permissions to access the resource - doing anything](https://community.auth0.com/t/tenant-admin-error-you-don-t-have-permissions-to-access-the-resource-doing-anything/200851)
**Author:** [@aniruddhac](https://community.auth0.com/u/aniruddhac)\ **Replies:** 3\ **Last updated:** [June 17, 2026, 8:18pm UTC](https://community.auth0.com/t/tenant-admin-error-you-don-t-have-permissions-to-access-the-resource-doing-anything/200851 "2026-06-17T20:18:13Z")
I am admin user and admin for the tenancy. I had a working tenancy, application and API last year. But all my configuration is now gone/reset. When I try to create an Application or an API, I keep getting error saying Y… --- ## [Need account deletion assistance — new user trust level restriction](https://community.auth0.com/t/need-account-deletion-assistance-new-user-trust-level-restriction/200892)
**Author:** [@aim](https://community.auth0.com/u/aim)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 5:46pm UTC](https://community.auth0.com/t/need-account-deletion-assistance-new-user-trust-level-restriction/200892 "2026-06-16T17:46:38Z")
Hello, I am trying to permanently delete my Auth0 account. Because my forum account is new, I am unable to private message @support. Could a moderator please open a private message with me so I can securely share my acco… --- ## [GET /api/v2/actions/actions returns 500 Internal Server Error — broken Action Module FK references after deploy-cli import](https://community.auth0.com/t/get-api-v2-actions-actions-returns-500-internal-server-error-broken-action-module-fk-references-after-deploy-cli-import/200647)
**Author:** [@h-furukawa](https://community.auth0.com/u/h-furukawa)\ **Replies:** 2\ **Last updated:** [June 9, 2026, 2:47am UTC](https://community.auth0.com/t/get-api-v2-actions-actions-returns-500-internal-server-error-broken-action-module-fk-references-after-deploy-cli-import/200647 "2026-06-09T02:47:23Z")
Hi, After running auth0-deploy-cli import, the GET /api/v2/actions/actions endpoint consistently returns 500 Internal Server Error. (I will share tenant details and specific resource names/IDs via DM.) Root cause (in… --- ## [OIDC updated\_at field in the wrong format](https://community.auth0.com/t/oidc-updated-at-field-in-the-wrong-format/200552)
**Author:** [@mstberto](https://community.auth0.com/u/mstberto)\ **Replies:** 1\ **Last updated:** [June 6, 2026, 12:18am UTC](https://community.auth0.com/t/oidc-updated-at-field-in-the-wrong-format/200552 "2026-06-06T00:18:34Z")
Hi, I found the answer to this topic, but I have no way to reach out to support. I am currently having an issue connecting my Auth0 tenant to an application because of strict typing and the updated\_at field not being in … --- ## [Tenant ownership recovery request — 7gen-stag.us.auth0.com](https://community.auth0.com/t/tenant-ownership-recovery-request-7gen-stag-us-auth0-com/200328)
**Author:** [@7Gen\_software\_team](https://community.auth0.com/u/7Gen_software_team)\ **Replies:** 1\ **Last updated:** [May 27, 2026, 8:19pm UTC](https://community.auth0.com/t/tenant-ownership-recovery-request-7gen-stag-us-auth0-com/200328 "2026-05-27T20:19:51Z")
@support Dear Auth0 Support Team, I am writing to request assistance recovering admin access to our Auth0 tenant 7gen-stag.us.auth0.com. Company: 7Generation Capital Corp (7Gen) Domain: 7gen.com Tenant: 7gen-stag.us.a… --- ## [Tenant Admin Exists but Dashboard Shows “You don't have permissions to access the resource” and Ticket Access is Blocked](https://community.auth0.com/t/tenant-admin-exists-but-dashboard-shows-you-dont-have-permissions-to-access-the-resource-and-ticket-access-is-blocked/200188)
**Author:** [@ben10alienforce2553](https://community.auth0.com/u/ben10alienforce2553)\ **Replies:** 1\ **Last updated:** [May 23, 2026, 12:15am UTC](https://community.auth0.com/t/tenant-admin-exists-but-dashboard-shows-you-dont-have-permissions-to-access-the-resource-and-ticket-access-is-blocked/200188 "2026-05-23T00:15:25Z")
Hello Auth0 Support, I am experiencing a backend account/tenant access issue with my Auth0 tenant. Tenant: dev-exhhzhp8jj40r2gn Region: US-4 Plan: Free Observed facts: Tenant exists in Support Center A… --- ## [Please help delete dev----n / team-k---l](https://community.auth0.com/t/please-help-delete-dev-n-team-k-l/200129)
**Author:** [@patrickcbrown](https://community.auth0.com/u/patrickcbrown)\ **Replies:** 3\ **Last updated:** [May 22, 2026, 1:48am UTC](https://community.auth0.com/t/please-help-delete-dev-n-team-k-l/200129 "2026-05-22T01:48:29Z")
Hello Could you please help delete dev----n / team-k—l I accidently created this somehow while attempting sign into our production auth0 tenant for the first time or when accepting the invite, I am still confused as to … --- ## [Urgent: Locked out of Auth0 Dashboard (all tenant admins lost) — need help to reach Support for recovery](https://community.auth0.com/t/urgent-locked-out-of-auth0-dashboard-all-tenant-admins-lost-need-help-to-reach-support-for-recovery/199849)
**Author:** [@yoshimitsu.morita](https://community.auth0.com/u/yoshimitsu.morita)\ **Replies:** 3\ **Last updated:** [May 13, 2026, 4:14pm UTC](https://community.auth0.com/t/urgent-locked-out-of-auth0-dashboard-all-tenant-admins-lost-need-help-to-reach-support-for-recovery/199849 "2026-05-13T16:14:31Z")
Hello Auth0 Community, We are urgently seeking help to recover administrative access to an Auth0 tenant. We have a production tenant that is still actively used by our applications, but we are completely locked out of … --- ## [Help recover my tenant](https://community.auth0.com/t/help-recover-my-tenant/199852)
**Author:** [@marcin.paczek](https://community.auth0.com/u/marcin.paczek)\ **Replies:** 1\ **Last updated:** [May 12, 2026, 4:10pm UTC](https://community.auth0.com/t/help-recover-my-tenant/199852 "2026-05-12T16:10:55Z")
i used to have this tenant: dev-teldasoft in the EU zone working for me. right now when i log in using the same account: marcin.paczek@teldasoft.com I can see only this: dev-7vggbvwp and in the US zone please HELP --- ## [Issue with Error!You don't have permissions to access the resource](https://community.auth0.com/t/issue-with-error-you-dont-have-permissions-to-access-the-resource/199629)
**Author:** [@jake10](https://community.auth0.com/u/jake10)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 4:20pm UTC](https://community.auth0.com/t/issue-with-error-you-dont-have-permissions-to-access-the-resource/199629 "2026-05-05T16:20:24Z")
@support I am getting this error on my auth0 account that I have not use for a while. Error! “You don’t have permissions to access the resource” Please can you assist. --- ## [Deletion of my account](https://community.auth0.com/t/deletion-of-my-account/199332)
**Author:** [@Authb](https://community.auth0.com/u/Authb)\ **Replies:** 1\ **Last updated:** [April 27, 2026, 2:52pm UTC](https://community.auth0.com/t/deletion-of-my-account/199332 "2026-04-27T14:52:51Z")
Dear Support-Team, I want to request my Auth0 account deletion and the deletion of my personal data and email aadress. Thank you for your assistance! B. --- ## [Request for MFA Reset - Unable to Access Auth0 Dashboard gerak@1000startupdigital.id - 1000startupdigital(20200928112002)](https://community.auth0.com/t/request-for-mfa-reset-unable-to-access-auth0-dashboard-gerak-1000startupdigital-id-1000startupdigital-20200928112002/199261)
**Author:** [@bayusujatmoko](https://community.auth0.com/u/bayusujatmoko)\ **Replies:** 3\ **Last updated:** [April 24, 2026, 3:02pm UTC](https://community.auth0.com/t/request-for-mfa-reset-unable-to-access-auth0-dashboard-gerak-1000startupdigital-id-1000startupdigital-20200928112002/199261 "2026-04-24T15:02:02Z")
Dear Auth0 Support Team and Community, I am currently unable to access my Auth0 dashboard due to a Multi-Factor Authentication (MFA) issue. The registered device used for MFA is no longer available, and unfortunately, … --- ## [How do we change BtoC free plan to BtoB free plan](https://community.auth0.com/t/how-do-we-change-btoc-free-plan-to-btob-free-plan/199256)
**Author:** [@y.soneda](https://community.auth0.com/u/y.soneda)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 12:55am UTC](https://community.auth0.com/t/how-do-we-change-btoc-free-plan-to-btob-free-plan/199256 "2026-04-24T00:55:21Z")
We are currently using the B2C Free Plan and would like to switch to the B2B Free Plan. Could you please let us know: whether this change is possible what steps are required whether there will be any impact on … --- ## [URGENT - Tenant auto deleted with 8000 users](https://community.auth0.com/t/urgent-tenant-auto-deleted-with-8000-users/198840)
**Author:** [@charles6](https://community.auth0.com/u/charles6)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 5:21pm UTC](https://community.auth0.com/t/urgent-tenant-auto-deleted-with-8000-users/198840 "2026-04-13T17:21:34Z")
I’m writing because my production tenant has been completely disabled and is returning “Unknown host” on all endpoints, affecting 8,000+ active users who cannot log in. What happened: - My subscription renewed today … --- ## [Need help exporting password hashes](https://community.auth0.com/t/need-help-exporting-password-hashes/198638)
**Author:** [@auth3](https://community.auth0.com/u/auth3)\ **Replies:** 1\ **Last updated:** [April 3, 2026, 7:49pm UTC](https://community.auth0.com/t/need-help-exporting-password-hashes/198638 "2026-04-03T19:49:39Z")
Hello, I want to export the password hashes for all my users. The export in the dashboard does not contain the password\_hash. Also, the documentation said I should open a support ticket. I cannot do that, since I am no p… [Next page](https://community.auth0.com/tag/support-center/2124.md?match_all_tags=true&page=1&tags%5B%5D=support-center)